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Shipping
- For all domestic orders within the US, rest assured that each package will come with a tracking number. Once your item(s) have been shipped, we'll promptly provide you with the tracking details for your convenience.
- Please note that while we strive to provide tracking for all international shipments, it may not always be available depending on the destination.
- While we take great care in packaging your items securely, we kindly ask for your understanding that we cannot be held responsible for any unforeseen circumstances once the package has been handed over to the carrier. This includes lost, stolen, damaged, or undelivered packages. To safeguard your purchase, we highly recommend considering insurance, which can be arranged prior to shipping.
- Should any issues arise with your delivery, such as a wrong address or customs delays for international orders, we'll work closely with you to resolve them. However, please note that any additional costs incurred, including reshipping fees or customs duties, will be the responsibility of the buyer.
- To ensure a smooth delivery process, it's important to double-check the shipping address provided during checkout. If you need to send items to different addresses, please initiate a separate transaction to avoid any confusion.
- Orders shipped within the US will typically be delivered within 2-5 days from the shipment date, excluding Sundays. For international destinations, please allow up to 4 weeks for delivery.
- Lastly, if you require signature confirmation for your order, please reach out to us prior to shipping so that we can arrange it accordingly.
Additional Policies and FAQs
- If you receive an incorrect item, please let us know within 24 hours of receiving your package so that we can promptly arrange for the correct item(s) to be shipped to you at no extra cost. Your satisfaction is our top priority, and we'll ensure that you receive the right product as quickly as possible.
- Once your order is placed, it will be processed for shipment. Please carefully review the main photo of the listing and verify your order details before completing your purchase. We will only ship the color or item shown in the main listing photo to ensure accuracy.
- While we strive to accurately represent the products through descriptions and photographs, please understand that colors may appear differently on various computer monitors.
- All orders shipped within the US will be subject to sales tax in compliance with state regulations. Thank you for your understanding and cooperation.
All purchases made through our online store are considered final. We regret to inform you that we do not accept returns or exchanges at this time. We appreciate your understanding and encourage you to carefully review your selections before completing your purchase. If you have any questions or concerns, please feel free to contact our customer service team for assistance (team@shopblance.com).
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